Owner's Manuals
JAC Global Service System
Service Conception: Hearty Service, Cooperative Operation
Service Philosophy: Accurate Information, Fast Response, Effective Solution, High Satisfaction
Service Centre Network
Service Models
Overall Quality Assurance Model
JAC will Undertake the Approved Claimed Parts and Service Man-hour Cost and All Expenses
  • With This Scheme JAC Service Conception May be Fully Implemented.
  • Relatively High Cost, Troublesome Expense Audit, Relatively Large Input of Human Resources, Relatively High Level Requirement, and Required for Long-Term Stationed Staff
  • It is Easy for Service Providers to Stand on the Side of End Customers.
  • Experience Accumulation and Gradual Extension, to Become the Mainstream
JAC Direct Service Model
Vietnam, Investment Factory as Base, Self Construction of Service Center, Establishment of Service
  • JAC to Become the Way of World Brand Names and Create Service Brand Names
  • JAC Service Conception May be Fully Implemented, and a Training Center for International
    Service Talents
  • A Huge Input of Human Resources, and Very High Level Requirement of Human Resources
  • Investment or Stockholding Countries, and Marketing and Service Integrated Markets
Three-Level Service Network Layout
  • JAC Customer Service Department
    Management Department for JAC Services
    Guide and Manage Operation of Global Service Network
    Divided into an Asian Branch, African Branch, European Branch and American Branch, and Station Affairs System Branch Office
  • JAC Offices, JAC Service Centers, JAC Spare Parts Centers
    Management Center, Direction Center, and Support Center for Territory Services
  • JAC Service Stations
    More than 100 countries in Africa, Asia, Europe, America and the Middle East
    An average increase of 80% year-on-year in terms of sales volume.
Global Service Network ( 218 Service Centers and 1st-Level Service Stores)
Africa Asia Europe and Americas
Country Network Country Network Country Network
Algeria 8 Bahrain 2 Russia 12
Egypt 3 Saudi Arabia 6 Colombia 15
Angola 1 Iran 5 Venezuela 7
Ethiopia 4 Kuwait 4 Ukraine 33
Madagascar 2 Oman 9 Greece 25
Sudan 2 Qatar 1 Chile 28
Kenya 5 Syria 4 Azerbaijan 1
Ghana 2 Viet Nam 27    
Mozambique 4        
Total 31 Total 58 Total 129

Distributor Training

Vehicle Maintenance Introduction:
  • After a breaking-in period, the vehicle should be maintained daily and regularly according to its condition and the driver's road sense. Normally, the advised mileage beyond which to begin vehicle maintenance is 2,000-2,500km for first-class maintenance and 15,000km for second-class maintenance. Conduct seasonal maintenance during the lead up to spring and autumn
  • Do the following things every time before you dispatch your vehicle. Check the fuel, oil and water for leaks, and check whether they are filled enough. Bleed each oil tube. Check to see if the engine and instruments work correctly under different rotation speeds. Check steering system if it works correctly, and also brake system, tires, lamps, horn, wipers, and drag device. Check that if driver tools and accessories are taken and if the loading is reasonable and reliable.
  • The new truck should run on smooth road, and don't make it load more than 50% of its rated load before it traveled 800km and don't load more than 75% before 1500km, or it will shorten truck's life and bring driver danger.
  • Pay attention to the working status when running the vehicle and do some checking often. Check the engine, instruments and every part of chassis. Check the hubs, brakes, transmission, and rear axle for normal temperature. Check the driveshaft, hubs, leaf springs, steering system, and brake system for fixing. Check the tire for pressure. Check the wheel if there are nails in the tire tread and if wheel nuts are loose.
  • After drive for one day, follow these. Clean vehicle from interior to exterior. Switch off the power. Fill in fuel, lubrication, cooling water. Apply lubricate on each oil site according to the condition. Cooling water without antifreeze should be drain away in frigid winter. Check the tire for pressure and inflate it if necessary. Clean the battery and check if it is fixed properly. The battery should be removed and taken to warm place if it is too cold. Five things should always be sufficient, which are water, fuel, lubrication, distilled water in battery, and tire pressure. At the same time, four things should be never leaks, which are water, fuel, air in tires, and power.